Universal Electronics: Fueling “Gotta Have It” Demand

Situation

  • Remote control company launching a high-end universal remote, NevoSL, sold only through the installer (CEDIA) channel, not through retailers
  • Company faced stiff competition in a crowded market
  • Universal Electronics name virtually unknown to consumers

Strategy

  • Drive NevoSL adoption by building the "gotta have it" mentality among consumers, while making it a top recommend by the commercial installer market
  • Differentiate from similar remote control offerings to get above the noise and capture the attention of key audiences (consumers and installers)
  • Take a two-pronged approach to media outreach: focus on the hip factor with the consumer/lifestyle media; facilitate hands-on reviews with the technology media

Tactics

  • Conduct aggressive experience tour to reach desired audiences (consumer/lifestyle, business, tech.); focus on cutting-edge digital media management capabilities as the killer feature incentive for end-users
  • Create Digital Home experience suites in New York, Los Angeles, and San Francisco to bring the solution and experience to life
  • Coincide New York activities with Digital Life event for greater mass consumer appeal
  • Build analyst advocacy to drive strategic partnerships and to leverage as third party validation with consumer media
  • Gear industry trend stories toward the lifestyle media for more in-depth coverage
  • Conduct expansive product review program

Results

  • Successfully positioned NevoSL as digital lifestyle product
  • Secured five cover stories: BusinessWeek, Robb Report, Home Entertainment, Residential Systems and Electronic Design
  • Secured coverage in more than 30 top-tier consumer and technology outlets including BusinessWeek, Oprah, New York Times, CARGO, ESPN Cold Pizza, Fox, Maxim, Men's Health, PC Magazine, USA Today and VIBE
  • NevoSL demand outweighed product availability